Introduction

  1. 홈
  2. Life Information
  3. 120 Dasan Call Foundation
  4. Introduction

The 120 Dasan Call Foundation is dedicated to providing citizens with comprehensive and professional administrative counseling services related to Seoul City.
Serving as a vital connection between Seoul citizens and the city administration,
we strive to enhance the citizen-friendliness of Seoul and make valuable contributions to its development.

Official name

Seoul City 120 Dasan Call Foundation

Funded by

Seoul City

Foundation based on

  • Article 32, Section 2 of the Act on the Operation of Local Government-Invested or -funded Institutions
  • Seoul City Ordinance on the Foundation and Operation of the 120 Dasan Call Foundation

Purpose of Foundation

  • To increase citizen satisfaction and convenience by providing comprehensive and professional counseling services on city affairs
  • To contribute to Seoul City and improve citizens’ wellbeing as a public service delivery system
  • To serve as a model for quality job creation by providing stable employment for counseling representatives and enhancing overall job quality

Date of Foundation

2017. 04. 24.

Opening Hours

Around the clock, 7 days a week

Representatives

420 in total

Duties

  • 1 Counseling on Seoul City and district affairs
  • 2 Counseling database management and analysis
  • 3 Recruitment and development of a professional counseling workforce
  • 4 Discovery of tailored counseling services for citizens
  • 5 Research on the effective ways to deliver counseling services on city affairs
  • 6 Fulfillment of the special-purpose or outsourced temporary counseling services on city affairs
  • 7 Management of work facilities related to foundation projects
  • 8 Buildup, operation, and management of counseling service-related equipment

Scope of counseling

Counseling areas
Inquiries related to Seoul City policy Information on matters related to Seoul City, district offices, and health centers
(complaints on on-site problems, passport, vaccination, health checkup, etc.)
Public transportation
(directions, filing a complaint, lost & found, etc.)		 Public facilities in Seoul City, cultural events, etc.
Waterworks
(water bill, automatic withdrawal payment, name change on water bill, etc.)		 Local tax and non-tax payment, etc.
(payment of local resident tax, parking tickets, etc.)

*The representative numbers of 25 local districts and health centers of Seoul City are linked to 120 Dasan Call Center.
*The complaint you have filed using the Seoul Smart Complaint Report app is delivered to relevant officers through the 120 Dasan Call Foundation.

Counseling representatives

Counseling representatives
TEL Opening Hours 24 hours a day, 7 days a week Sign language Opening Hours 09:00~18:00 on weekdays
How to use In Seoul: call 120
Outside Seoul: call 02-120 on cell phone		 How to use Seetalk video phone 070-7947-0120
Video call or text on cell phone 02-120
Texting Opening Hours 24 hours a day, 7 days a week Foreign language counseling service available Opening Hours 09:00~18:00 on weekdays
How to use Please send a text message to 02-120 How to use (02)120 + ARS 9 + or (02)120 + 9 for foreign language service +
① English ② Chinese ③ Japanese ④ Vietnamese ⑤ Mongolian
Nuri Social media Opening Hours 24 hours a day, 7 days a week Chatbot Opening Hours 24 hours a day, 7 days a week
How to use Twitter @120seoulcall
Naver Jisikin		 How to use Add Seoul Talk on Kakao Talk
Counseling service provided via AI chatbot

Counseling Service Process

  • Citizens:
    Questions about living
    in Seoul and inconvenience

    •  

  • Inquiries, complaints,
    suggestions filed with

    • - 120 Dasan Call Foundation (phone call, text, sign language, foreign language, Twitter, blog, Jisikin)
    • - Chatbot Seoul Talk
    • - Seoul Smart Complaint Report app (website, app)

  • Standard counseling
    knowledge database
    Over 11,000 cases

    • - The database, serving as a comprehensive resource for counseling service representatives, contains detailed information on Seoul City and its district affairs.

  • Counseling specialists:
    Comprehensive and professional
    problem solving

    •  

  • Collection, analysis, and
    use of counseling database

    • - Report on counseling results
    • - Publication of a case study collection
    • - Publication of an annual report
Functioning as policy feedback